Website Terms & Conditions

Acceptance of Terms By accessing, browsing, or using the located at https://siriusinsurance.com.au/ (the “Website”), you agree to be bound by these Terms of Service and all terms incorporated by reference. If you do not agree to these terms, please do not use the website. 

1. Use of the Website  

You may use the Website only for lawful purposes and in accordance with these Terms. Sirius Insurance Pty Ltd grants you a limited, non-exclusive, non-transferable license to access the Website and its content for your personal, non-commercial use. 

2. Intellectual Property Rights  

The content on the Website, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the Website, is the property of Sirius Insurance Pty Ltd or its suppliers and protected by copyright and intellectual property laws. 

3. Financial Services Guide  

Our Financial Services Guide (FSG) is provided to inform you of our services and to comply with our obligations as a financial service provider. The FSG outlines the nature of the services provided, fees charged, and the procedures for complaints and disputes. This guide is available on the Website and should be read in conjunction with our Terms of Service. You can access the FSG here. 

4. Complaints & Handling  

Sirius Insurance is committed to providing a high standard of customer service. If you have any complaints about our services, please contact our complaints officer at admin@siriusinsurance.com.au. We will endeavour to resolve any issues promptly and fairly, in accordance with our established internal complaints procedure, which is detailed in our Complaints & Handling document available here. 

5. Insurance Brokers Code of Practice  

Sirius Insurance Pty Ltd adheres to the Insurance Brokers Code of Practice, which sets standards of good practice and levels of service to be met by participants. Details of the Code can be accessed here, demonstrating our commitment to professional and ethical behavior. 

6. SMS Communications  

  • Description of Program: Our Sales Team Members send SMS messages to individuals who submit a form on our website to book an appointment for an insurance quote, as well as to past inquirers about scheduling a complimentary insurance review. These messages include schedule times for booking appointments. 
  • Consent to Receive Messages: By opting into SMS Communications, you consent to receive SMS messages from Sirius Insurance Pty Ltd, including the details described above. 
  • Message Frequency: The frequency of messages may vary based on your interactions with us and your use of our services. 
  • Cost: Message and data rates may apply for any messages sent to or received from us. Check with your phone carrier for details about your specific data and messaging plan. 
  • How to Opt Out: You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will send you an SMS confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to re-subscribe, you may do so at any time by signing up as you did initially. 
  • Support: If you need assistance with our SMS program, reply with “HELP” to any message or reach out directly to our customer support by phone at 07 3667 8230. 
  • Carriers: Carriers are not responsible for delayed or undelivered messages. 
  • Privacy: We are committed to protecting your privacy. For any privacy-related questions, please refer to our Privacy Policy. 

7. Email Communications 

  • Description of Program: Our team sends transactional and marketing emails to (i) individuals who request an insurance quote, (ii) existing policy-holders, and (iii) past inquirers eligible for a complimentary insurance review. Typical content includes appointment links, policy documentation, promotional offers, newsletters, and service updates. 
  • Consent to Receive Emails: By providing your email address on our website, over the phone, or in person, you consent to receive the emails described above from Sirius Insurance Pty Ltd. 
  • Message Frequency: Email frequency varies based on your interactions with us, but we aim to limit promotional emails to no more than 4 per month unless you explicitly request otherwise. 
  • How to Opt Out: Click the “Unsubscribe” link in any marketing email or email us at admin@siriusinsurance.com.au with “Unsubscribe” in the subject line. Transaction-critical emails (e.g., policy documents or legal notices) may still be sent as required by law. 
  • Support: For help, reply to any email or contact customer support at 07 3667 8230 or admin@siriusinsurance.com.au. 
  • Deliverability: We use industry-standard email delivery services, but cannot guarantee delivery times or prevent messages from being filtered by your email provider. 
  • Privacy: Your email address is handled in accordance with our Privacy Policy. 

8. Google Ads Conversion Tracking and Google Analytics 

Sirius Insurance Pty Ltd utilises Google Ads Conversion Tracking and Google Analytics to analyse user behaviour and measure advertising effectiveness on our website. These services use cookies to track actions users take after clicking on ads or to analyse general user traffic patterns, respectively. These cookies help us understand how visitors engage with our site, allowing us to improve our web services and tailor advertising to better match your needs. 

The data collected includes interactions with advertisements and usage statistics without identifying individual users. Google may also use this data in accordance with their own privacy policies to further refine advertising tools and systems. 

By using our website, you consent to the processing of data about your activities by Google as specified in this policy. For more details on how Google processes your data, please visit Google’s privacy policy. 

9. Privacy  

Your submission of personal information through the Website is governed by our Privacy Policy. 

10. Disclaimers  

The Website and all information, content, materials, and services included on or otherwise made available to you through the Website are provided by Sirius Insurance Pty Ltd on an “as is” and “as available” basis. Sirius Insurance Pty Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. 

11. Limitation of Liability  

In no event shall Sirius Insurance Pty Ltd, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Website or any products procured using the Website, or for any other claim related in any way to your use of the Website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Website or any content (or product) posted, transmitted, or otherwise made available via the Website. 

12. Governing Law  

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia. 

13. Contact Information  

Questions about the Terms of Service should be sent to us at admin@siriusinsurance.com.au or by phone at 07 3667 8230.